Shipping Policy
At Cabaia, we want your delivery experience to be clear from checkout to arrival. This Shipping Policy explains our Free Worldwide Shipping service, order processing times, estimated delivery times, tracking updates, customs coverage, and what to do if a package is delayed, lost, damaged, or sent to the wrong address.
Free Worldwide Shipping
Cabaia offers Free Worldwide Shipping on all eligible orders.
No standard shipping fee is charged at checkout for worldwide delivery. Shipping costs are included as part of our Free Worldwide Shipping service.
Order Processing Time
Orders are typically processed within 1–3 days after your order is placed and payment is confirmed.
- Processing time includes order review, payment confirmation, packing, and preparation for shipment.
- Orders placed during weekends, holidays, or high-volume periods may require additional handling time.
- If we need more information to process your order, we may contact you using the email address provided at checkout.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Delivery times are estimates and may vary due to destination, weather, holidays, customs clearance, carrier delays, or other circumstances outside normal handling.
Shipping Destinations
Cabaia provides Free Worldwide Shipping to customers worldwide.
If your destination cannot be served due to delivery restrictions, incomplete address information, or other limitations, our customer service team may contact you for the next available solution.
Shipping Rates
Standard worldwide shipping is free. Customs duties, import taxes, brokerage fees, or other government charges are also included in our Free Worldwide Shipping service.
If customs duties, import taxes, brokerage fees, or other government charges occur, they will be covered by us.
Tracking Information
Once your order has shipped, tracking information is usually updated within 1–3 days after shipment.
- Your order is processed within 1–3 days after payment confirmation.
- Your order is prepared and shipped.
- Tracking updates usually become available within 1–3 days after shipment.
- Estimated delivery is 2–5 days after shipment, depending on the destination and delivery conditions.
If your tracking link does not update right away, please allow the tracking system time to refresh.
Wrong or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
- Include the correct street address, apartment or unit number, city, state or region, postal code, and country.
- If you notice an error after placing your order, contact us as soon as possible at [email protected].
- We cannot guarantee that an address can be changed after an order has entered processing or shipment.
- Cabaia is not responsible for delivery issues caused by incorrect or incomplete address details provided at checkout.
Customs, Import Taxes, and Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us. Customers are not responsible for paying additional customs duties, import taxes, brokerage fees, or government charges related to the shipment.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, damaged, or marked as delivered but you cannot locate it, please contact our customer service team for help.
- Email us at [email protected].
- Include your order number and the email address used at checkout.
- Share your tracking number, if available.
- For damaged packages, include clear photos of the package, shipping label, and item condition.
We will review the information provided and help guide you through the next steps.
